Branches with a Competitive Edge through Workforce Optimization and Much More
Today’s retail financial institutions face challenging
times. In addition to global economic pressures and intense competition,
in-person visits to branches are down.
Increased regulatory requirements and operational costs make it
essential for branches to leverage technology to optimize their performance –
helping them to drive sales, increase efficiency and deliver the highest
quality customer experience.
Verint® offers workforce management (WFM) solutions
specifically designed for the needs of retail banking and financial services
organizations. Impact 360® for Retail Financial ServicesTM can
provide an unprecedented level of visibility into customer service processes,
workforce scheduling, productivity and performance, and customer intelligence
across the branch network and the enterprise.
Beyond branch WFM, resource and performance management
solutions like Desktop & Process Analytics, Advanced Scorecards and
Coaching, e-Learning, Enterprise Feedback Management and other solutions
provide even greater value to our customers. The branch WFM portfolio is built
on a solid foundation of proven solutions from GMT®, Witness® Systems, Demos®,
We welcome all our customers and encourage them to actively
participate in our branch group within the Verint Online Community -- sharing
best practices, asking questions and providing their insights into the latest
trends in technology and branch banking today.
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6/17/2014Retail Analytics Technology Takes Off
6/16/2014Praise Makes a Difference
6/12/2014A Fantastic Week at Driving Innovation in Orlando, Florida
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