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Community User Badges
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Community User Badges

In a community, it helps to know something about the people you are interacting with.  Some of the quick items that are nice to know are what kind of experience they have, are they experienced in helping others, how long have they been part of the community?  With the community badges displayed on each member's bio, other users can get some quick insight into these and other aspects of community members.  Because not everyone has the same job or the level of experience, community badges also come in many levels. Here is an explanation of each badge, the available levels and how users can get expand their experience.

Community Member Levels

apprentice badge

Apprentice

  • Has been a member of the site for 0-3 months
  • Has provided insight into 10 conversations
  • Has 25 connections
  • Has a completed profile
Journeyman badge

Journeyman

  • Has been a member of the site for 4-6 months
  • Has provided insight into 30 conversations
  • Has 75 connections
  • Has a completed profile
  • Has signed up 5 new members to the community
Expert Badge

Expert

  • Has been a member of the site for 7-9 months
  • Has provided insight into 75 conversations
  • Has 125 connections
  • Has a completed profile
  • Has signed up 15 new members to the community
  • Has submitted 2 use cases to the community on how they provide superior customer service

Professional Badge

Professional

  • Has been a member of the site for 10-12 months
  • Has provided insight into 150 conversations
  • Has 175 connections
  • Has a completed profile
  • Has signed up 25 new members to the community
  • Has submitted 4 use cases to the community on how they provide superior customer service
  • Has participated in at least 1 video interview between Verint and your center
Guru Badge

Guru

  • Has been a member of the site for 12+ months
  • Has provided insight into 250 conversations
  • Has 250 connections
  • Has a completed profile
  • Has signed up 50 new members to the community
  • Has submitted 6 use cases to the community on how they provide superior customer service
  • Has participated in at least 1 video interview between Verint and your center
  • Has attended the Driving Innovation users conference

 

Awards

Helper Badge

Helper (Levels available 1-5)

Received 5 thumbs ups from users

Rescuer Badge

Rescuer (Levels available 1-5)

Has helped another user solve a problem and been nominated for the award by 2 other users

Visionary Badge

Visionary (Levels available 1-5)

Has helped 10 users solve problems and been nominated for the award by 5 other users

Recruiter Badge

Recruiter (Levels available 1-5)

Has helped at least 3 community find new positions

Mentor Badge

Mentor (Levels available 1-5)

Has helped at least 5 other community members grow in their career through promotion, training, getting a new job.

Driving Innovation Badge

Driving Innovation

This badge shows how many times a member has attended Driving Innovation, the Verint Users Conference.

 

Role Identifier (Each badge has the following ranks available 1: Agent 2: Manager 3: Director 4: Executive 5: C-Level)

Administrator Badge

Administrator

Responsible for upkeep and management of group page.

Moderator Badge

Moderator

Assists administrator by reviewing content to make sure it is appropriate for the site.

Technical Badge

Technical

Assists moderator and administrator check the validity of solutions/suggestions on the site.

Training and Coaching Badge

Training/Coaching Specialist

Person who has a role in training or coaching activities

Quality Monitoring Badge

Quality Monitoring Specialist

Person who has a role in Quality Monitoring and Management

Analytics Badge

Analytics Specialist

Person who uses Analytics in their job

Workforce Management Badge

Workforce Management Specialist

Person who handles scheduling

Operations Badge

Operations Specialist

Person who managers business operations

Marketing Badge

Marketing Specialist

Person who manages Marketing efforts/activities

Sales Badge

Sales Specialist

Person who is in the Sales organization or manages sales activities

Public Relations Badge

Public Relations Specialist

Person who manages PR efforts/activities

Product Badge

Product Specialist

Person who works with a specific product from a development or services standpoint.

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expert Badge

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