Community User Badges
In a community, it helps to know something about the people you are interacting with. Some of the quick items that are nice to know are what kind of experience they have, are they experienced in helping others, how long have they been part of the community? With the community badges displayed on each member's bio, other users can get some quick insight into these and other aspects of community members. Because not everyone has the same job or the level of experience, community badges also come in many levels. Here is an explanation of each badge, the available levels and how users can get expand their experience.
Community Member Levels
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Apprentice
- Has been a member of the site for 0-3 months
- Has provided insight into 10 conversations
- Has 25 connections
- Has a completed profile
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Journeyman
- Has been a member of the site for 4-6 months
- Has provided insight into 30 conversations
- Has 75 connections
- Has a completed profile
- Has signed up 5 new members to the community
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Expert
- Has been a member of the site for 7-9 months
- Has provided insight into 75 conversations
- Has 125 connections
- Has a completed profile
- Has signed up 15 new members to the community
- Has submitted 2 use cases to the community on how they provide superior customer service
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Professional
- Has been a member of the site for 10-12 months
- Has provided insight into 150 conversations
- Has 175 connections
- Has a completed profile
- Has signed up 25 new members to the community
- Has submitted 4 use cases to the community on how they provide superior customer service
- Has participated in at least 1 video interview between Verint and your center
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Guru
- Has been a member of the site for 12+ months
- Has provided insight into 250 conversations
- Has 250 connections
- Has a completed profile
- Has signed up 50 new members to the community
- Has submitted 6 use cases to the community on how they provide superior customer service
- Has participated in at least 1 video interview between Verint and your center
- Has attended the Driving Innovation users conference
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Awards
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Helper (Levels available 1-5)
Received 5 thumbs ups from users |
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Rescuer (Levels available 1-5)
Has helped another user solve a problem and been nominated for the award by 2 other users |
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Visionary (Levels available 1-5)
Has helped 10 users solve problems and been nominated for the award by 5 other users |
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Recruiter (Levels available 1-5)
Has helped at least 3 community find new positions |
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Mentor (Levels available 1-5)
Has helped at least 5 other community members grow in their career through promotion, training, getting a new job. |
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Driving Innovation
This badge shows how many times a member has attended Driving Innovation, the Verint Users Conference. |
Role Identifier (Each badge has the following ranks available 1: Agent 2: Manager 3: Director 4: Executive 5: C-Level)
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Administrator
Responsible for upkeep and management of group page. |
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Moderator
Assists administrator by reviewing content to make sure it is appropriate for the site. |
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Technical
Assists moderator and administrator check the validity of solutions/suggestions on the site. |
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Training/Coaching Specialist
Person who has a role in training or coaching activities |
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Quality Monitoring Specialist
Person who has a role in Quality Monitoring and Management |
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Analytics Specialist
Person who uses Analytics in their job |
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Workforce Management Specialist
Person who handles scheduling |
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Operations Specialist
Person who managers business operations |
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Marketing Specialist
Person who manages Marketing efforts/activities |
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Sales Specialist
Person who is in the Sales organization or manages sales activities |
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Public Relations Specialist
Person who manages PR efforts/activities |
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Product Specialist
Person who works with a specific product from a development or services standpoint. |
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