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Featured group: Speech Analytics

Speech Analytics Pays Off at Elavon

"At Elavon we were able to save nearly 600 at-risk accounts—about $1.7 million in revenue— in the first three months alone” — Roman Trebon, Elavon

I'd like to share with you how we found an innovative way to retain our at-risk customers. We've leveraged speech analytics as a strategic asset in its customer service operations, which has allowed our organization to significantly improved customer retention. In addition, we were able to gain greater insight into a variety of custom er and process issues. The ability to proactively identify customer frustrations and potential defections has been priceless. We've been able to save more accounts than ever before and take our service operations to new heights. Listen to this session as we explore: The latest speech analytics technology, and how it can be used as a strategic and competitive asset in today's customer service operations Ways to apply speech analytics to help improve customer experiences and retention How analytics technology helps identify revenue and growth opportunities Best practices for operationalizing analytics for both customer and company success

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